Update Jan 8, 2010
A while ago a reader asked SG if Chanel bags could be fixed. While I was on vacation, I checked with a local boutique in Asia and the answers below were provided to me. I was in Chanel today, so I asked my SA in South Coast Plaza and was told a client should bring a bag in as each case will differ. However she did say "almost" anything can be fixed, although the result won't be like the original. I used a torn lining example, the cost would be least $200-300. She advised me to ignore the torn lining since it would not be visible to anyone else but me. So girls, if you have a Chanel bag that need a little TLC, take it into a boutique to receive a quote. You can then determine if it is worth the cost to you. I hope this helps those with questions.
Recently a reader asked about relining a vintage Chanel bag so I dropped by a boutique to get some information about repair process and cost. I have encountered similar problems but have not done anything about my own damaged Chanel bags so there goes:
Can leather be fixed once it is damaged? According to the SA, once leather is torn or damaged, the leather is pretty much damaged. A friend had her light color Chanel bag dyed to black after her son drew on it with a pen. However, not every bag can be redyed to a different color. I had a good cobbler fix a leather strap of a Chanel backpack and I couldn't even tell one of the straps was damaged before. Sometimes however, once a bag is damaged on the inside or outside it is very difficult to make it whole again.
Can a Chanel bag be relined? No, the bag can not be relined to look like original condition, at least Chanel does not provide this service. According to the SA, perhaps a local Chanel boutique can recommend a good cobbler or leather smith to fix torn or damage lining.
What can Chanel repair? Chanel boutiques will repair/replace hardware such as chains, double CC metal logos and buckles as long as these parts are still in production. However, it may take several months, up to 6 months, to have the bag back as it is sent back to France for repair. It is best to take the bag to a local boutique for a quote as parts will differ in cost and availability.